MSO.LIVE will be discontinued on 1 March 2025. All content will be available to view until 11.59pm AEDT on 28 February 2025.
Over the past three years, we've been delighted to witness a remarkable return to live concert experiences, with 2025 shaping up to be a record year for attendance. This resurgence underscores the profound joy and connection that live music brings to our audiences.
At the same time, our digital streaming platform, MSO.LIVE, allowed us to stay connected with our community during the pandemic and post-pandemic period, becoming a lifeline for audiences seeking the inspiration and comfort of music during uncertain times.
As we look to the future, we are prioritising a sustainable business model that aligns with our core mission and evolving audience needs. Given the significant investment required to maintain and grow MSO.LIVE, we have made the thoughtful decision to switch off the platform in 2025.
In the months ahead, we will continue adding new content to MSO.LIVE, ensuring that it remains a rich resource for our subscribers, and we will continue to share our concerts and programs online into the future. We look forward to focusing our efforts on the vibrant opportunities that lie ahead in our live performances and beyond.
Q: What is MSO.LIVE?
A: MSO.LIVE is a membership-based video-on-demand service streaming online, delivering virtual concerts and musical experiences from the MSO as well as other arts companies in Australia and world-wide.
Q: Why is MSO.LIVE being discontinued?
A: We are prioritising a sustainable business model that aligns with our core mission and evolving audience needs. Given the significant investment required to maintain and grow MSO.LIVE, we have made the thoughtful decision to switch off the platform in 2025.
Q: What happens if I'm an existing MSO.LIVE subscriber?
A: We have contacted all MSO.LIVE subscribers with more information specific to their subscription. Current subscriptions that extend past 28 February 2025 will be refunded on a pro rata basis on 1 March 2025. If you have not received communications from the MSO regarding your MSO.LIVE access, please contact us at boxoffice@mso.com.au.
Q. How do I manage my MSO.LIVE account?
A. If you have a paid MSO.LIVE subscription, you can update your details or cancel your subscription here, or by clicking on 'Manage Account' in the footer menu. If you receive free MSO.LIVE access, such as through a Gold Friend of the MSO membership, please contact us at msolive@mso.com.au for account support.
Q: Can I still subscribe to MSO.LIVE?
A: Monthly MSO.LIVE subscriptions are available for $15 per month and new sign-ups will be accepted until 29 January 2025. The 7-day free trial period has been discontinued as of 29 November 2024.
Q: What’s on MSO.LIVE?
A: A suite of MSO performances via video-on-demand plus programs from other arts companies, including performances from small and medium-sized Australian arts organisations. MSO.LIVE offers pre-recorded concert hall performances, family-friendly content, audio recordings from the ABC archive, talks and special events.
Q: Is this available anywhere in the world?
A: Yes, most content on MSO.LIVE is available internationally. Fees will be charged in your local currency.
Q: How do I access MSO.LIVE?
A: MSO.LIVE can be enjoyed on smart mobile phones, tablets or computers and can be streamed from your web browser simultaneously on multiple devices (up to two) including casting to TVs using Chromecast or Airplay. On the internet, go to MSO.LIVE and follow the prompts to become a member, view content pay-per-view or enjoy the free programs.
Q. How do I cast to my TV using Chromecast or Airplay?
A. Learn how to cast videos from your computer or mobile device here.
Q: Do members have access to everything?
A: Currently all content is available to members, with some free content available to non-members as well.
Q: Can I share my membership?
A: No. A MSO.LIVE subscriber has log-in details that are unique to their account. Subscribers may stream on up to two devices from one account at any one time.
Q: Is the content captioned?
A: Most of the content on MSO.LIVE is musical and not linguistic. MSO.LIVE includes captions for most content that relies on language.
Q: How will my personal data be handled?
A: MSO.LIVE and its transactional suppliers, Stream2 and Stripe will handle customer data in accordance with their respective Privacy Policies and Terms. These meet the requirements of specific privacy laws within Australia.
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The Melbourne Symphony Orchestra respectfully acknowledges the people of the Eastern Kulin Nations, on whose un‑ceded lands we honour the continuation of the oldest music practice in the world.
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